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Our refinishing services are warranted against
peeling, blistering, or warping for a period of five years from
the date of application. Unlike less experienced
contractors, you can trust us to be there if you have any issue
to address down the road.
Unlike frustrated customers calling us from other refinishing
companies, we do NOT require you to present a
copy of a warranty certificate to prove warranty coverage. Instead, we keep a record
of all work performed so you don't need to worry about losing
warranty documents. We also carefully track any and all requests
received for warranty service and ensure that all such inquiries
are recorded, inspected and then repaired under warranty as
applicable, and if for some reason the problem is not covered by
warranty, repair it immediately if desired, as economically as
possible. If for some reason your request for warranty
service is not granted due to an issue found by the technician
upon inspection, you have a direct request
line here on this site to have the matter reconsidered by
management. The owners and management take our promises,
our warranty and your concerns very seriously so you can be
confident your warranty is real, and that any concerns you might
have in the future will be heard and addressed.
Please request a copy of our current warranty
statement for details or simply review the statement on the
reverse side of your Service Order before work is started.
Note that our 5 year warranty does not
include kitchen sinks, laundry sinks, and stove tops due to the
heavy wear and tear they are often subjected to (heavy impacts, chemicals
and heat). Note however, these items are commonly
refinished by us and can last for many years when handled with
care.
Warranties in the refinishing industry do not cover
damage such
as general wear and tear, chemical stains, negligence, accidents,
abuse etc. just as the original fixture was not
warranted by the manufacturer against damage caused by these
things. Our warranty does guarantee the quality of our
workmanship and integrity of our process.
Following our simple guidelines will ensure your
refinished surface lasts for many years. (see
Care & Maintenance for details).
If you have any questions, would like an estimate or to place your order, give us a call.
Remember our toll free number
(800)55-PACIFIC or call (818) 541-0404
Our knowledgeable and friendly office staff are ready and happy to assist you.
CONTACT US ONLINE: You can also request an
estimate or ask a question online.
ORDER ONLINE: Experienced
customers can immediately place an
order online
at any time of day or night,
and we'll simply call you or your tenant later on to confirm scheduling.
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